Refund Policy

1. Try before you pay. Every new account gets 100 MB of free trial traffic, no credit card required. The trial exists so you can evaluate the service fully before spending anything.

2. Once you pay, the refund window is narrow. We refund a purchase in full only if you ask within 24 hours of paying and have used less than 100 MB of it. Anything outside those two conditions needs a separate request, which we review case by case.

The 100 MB trial gives you the full service: every location, sticky and rotating sessions, HTTP, HTTPS, and SOCKS5. Use it to confirm that Turnoxy works for your targets and your stack. That is what it is for.

Because the trial is where evaluation happens, anything you could have discovered during it, such as a target site that blocks our proxies, is not grounds for a refund after you pay. The trial is one per person, not one per account; see our Terms of Service.

You get a full, no-questions-asked refund of a purchase if both of these are true:

• Within 24 hours: you ask within 24 hours of the purchase
• Less than 100 MB used: you have used less than 100 MB of the traffic you bought

Email [email protected] from your account email and we process it within 1 to 2 business days. This applies to every pay-as-you-go top-up.

Outside that window, or with more than 100 MB used, there is no automatic refund. Send a request to [email protected] with your account email, the purchase date, how much traffic you used, and an honest description of what went wrong. We reply within 1 to 2 business days and decide on the merits.

Where we typically refund or credit:

• The service was unavailable for an extended period and it affected your work
• An infrastructure problem on our side made the proxies perform poorly
• A genuine bug prevented you from using the service
• A billing error or duplicate charge

Where we do not:

• A specific website blocking our proxies, which is outside our control
• Changing your mind after significant use
• Anything the trial would have shown you
• Accounts terminated for violating our Terms of Service

Contact us before disputing a charge with your card issuer. Almost every issue is resolved faster over email, and a chargeback filed without contacting us first may result in your account being suspended while the dispute is open.

If you have questions about this Refund Policy, contact us:

Email: [email protected]